Best Autotask Reporting Alternative for MSPs

Autotask runs your service desk.
Roviret reports to your clients.

Autotask's reporting tools were built for your ops team, not your clients. Roviret pulls your Autotask data each month and delivers a branded PDF to every client automatically, with no manual exports or formatting work from your team.

Get My Free Sample Report → Built from your Autotask data in 48 hours. No system disruption.
3.5 hrs average time to build one client report manually from Autotask data
0 exports required from your team once Roviret is live on your Autotask instance
$800/mo flat rate for your full client roster, no per-client charges
The Autotask data your clients never see

Autotask Report Designer was built for internal ops. Not for client delivery.

After months on Autotask, your database is full of evidence of your work: ticket volumes, SLA adherence, time by category, project milestones, contract usage. None of it reaches clients in a form they can read. Autotask's reporting tools produce data views that make sense to your team. They do not produce the polished, plain-English monthly report a business owner reads without a technician in the room.

So someone on your team runs a Report Designer query, exports the data, pastes it into a document, adds a narrative, formats it to look professional, and sends it. Then repeats that process for every client. Every month. That is the gap Roviret closes.

Get My Free Sample Report →
Autotask Reports were built for internal ops, not client delivery
Autotask's native reports show raw data for your team, not polished PDFs for clients. A business owner handed a Report Designer export cannot make sense of it without your help.
SLA data requires manual exports every month
Pulling SLA adherence into a client-readable format means running Report Designer queries and reformatting by hand. Most teams skip it or do it quarterly at best.
Project and contract work stays invisible to clients
Time entries, project completions, and contract usage are tracked in Autotask but never surface to the business owner. You did the work and received no credit for it.
Report Designer requires training and ongoing maintenance
Custom reports need someone who knows Autotask's Report Designer, and any PSA update can break them. That maintenance cost compounds every time Autotask ships a change.
Autotask native reporting vs. Roviret

Autotask Report Designer was built for your ops team. Roviret is built for your clients.

Autotask dashboards give your team internal visibility. Neither delivers a polished, branded monthly PDF report to each client without manual work.

Autotask native reporting Roviret
Client-facing branded PDF reports No Yes
Automated monthly delivery to every client No - manual export required Yes
Plain-English executive summary No - raw data output Yes
Report Designer or custom query required Yes No
Works without an Autotask specialist No Yes
Per-client report customization Manual only Included
Ongoing maintenance when Autotask updates Your team's responsibility Yes - covered in retainer
Fixed monthly cost Developer time varies $800/month flat
The data gap costs you clients at renewal

When clients do not receive consistent monthly reports, they have no record of what you delivered. One bad month looms larger than twelve good ones. Renewal conversations start from a position of doubt, not proof.

Reporting labor scales with every client you add

Manual Autotask reporting costs roughly 3.5 hours per client per month. At 20 clients, that is 70 hours. At 40 clients, it is 140. Roviret's $800/month flat rate stays constant regardless of how many clients you add.

Autotask stays exactly where it is

Roviret reads from Autotask via read-only REST API. No new platform. No workflow changes. No Marketplace add-on required. Your Autotask instance is untouched.

How it works

Your Autotask PSA setup stays exactly where it is.

01

Connect to Autotask

We connect via the Autotask REST API using a dedicated read-only member with scoped permissions. NDA signed before access is granted. We pull reporting data only and cannot touch tickets, contracts, billing, or any other record in your instance.

02

Build your branded template

We build your report template with your logo, colors, and data mapping across client accounts. Reports look like they came from your company, not from Roviret. Client account types are mapped separately so each client gets the metrics that matter to their business.

03

Deliver every month, automatically

Reports pull from Autotask at month-end and go out on your fixed schedule. No one on your team exports data or formats a spreadsheet. When Autotask releases an API update, we handle any reconnection without you filing a ticket.

Get My Free Sample Report →

Want more detail? Read our full guide to MSP reporting automation.

Get a free sample report built from your Autotask data

Tell us your PSA and RMM. We build a fully formatted sample in 48 hours. No cost. No disruption to your Autotask setup.

  • Direct integration with Autotask PSA via read-only REST API
  • We cannot modify, delete, or write anything to your Autotask instance
  • NDA signed before any connection
  • Sample delivered in 48 hours
  • $800/month flat for your full client roster after setup
FAQ

Questions worth asking before you fill out the form.

Does this work with Autotask PSA?

Yes. Autotask PSA is a primary PSA integration for Roviret. We connect via the REST API using a read-only member with scoped permissions. No third-party middleware or Autotask Marketplace add-on required. We have handled Autotask API connections across a range of versions and configurations.

Is my Autotask data secure?

We use read-only access only. We cannot create, modify, or delete anything in your instance. An NDA is signed before any connection, and your API credentials are used solely to pull the reporting data needed to generate your client reports. Credentials are stored encrypted.

What Autotask data goes into the report?

Service desk metrics (ticket volume, response times, SLA adherence), time logged by category, project milestones, contract usage, and endpoint data from your RMM integration (Datto RMM or NinjaRMM). The exact fields depend on your Autotask configuration. We map this during setup and adjust based on what matters most to each client account type.

What if Autotask releases an update that breaks the connection?

We handle it. API maintenance is included in the $800/month retainer. When Autotask changes API behavior, we fix the connection on our end without you filing a ticket. This is the core difference between a platform you operate and a service that operates for you.

What happens after we get the sample?

If the sample looks right, we scope the full setup. The $1,500 one-time setup fee covers the API connection to Autotask, data mapping across your client roster, and your branded template build, typically completed in 30 days. After that, reports run automatically every month for $800/month flat. No per-client fees, no long-term contract required. If the sample does not look right, there is no further obligation.

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