Roviret is not an IT Glue replacement. IT Glue and its alternatives store runbooks, credentials, and network diagrams for your technicians. Roviret does something none of them do: it takes data from your PSA and RMM and delivers a branded monthly report to each client, automatically, every month. That is a different problem. It is also the one that directly affects your retention and renewals.
IT Glue, Hudu, Confluence, IT Portal — these tools store knowledge for your team. Runbooks. Credentials. Network maps. Standard operating procedures. That documentation lives inside your stack, read by technicians, invisible to every client you serve.
Clients need a different kind of documentation. A clear record of what your MSP delivered this month. Tickets resolved. SLAs met. Threats blocked. Patches applied. Written in plain English for a business owner, not a technician. Delivered on a schedule, not whenever someone on your team has time.
No documentation tool does this. Not IT Glue. Not Hudu. Not any of the alternatives you are evaluating. They were built to help your team do the job, not to show clients that the job got done.
Get My Free Sample Report →Here is what each one does. There is no overlap. They solve different problems for different audiences.
| IT Glue / Hudu | Roviret | |
|---|---|---|
| Internal runbooks and SOPs | Yes | No |
| Password and credential management | Yes | No |
| Network diagrams and asset documentation | Yes | No |
| Client-facing monthly reports | No | Yes |
| PSA data pull (tickets, SLAs, time logged) | No | Yes |
| Executive summary in plain English | No | Yes |
| Automated delivery to each client | No | Yes |
| Branded to your MSP | No | Yes |
Clients do not cancel because your runbooks are outdated or your documentation tool is expensive. They cancel because they do not see the value. They have no record of what you delivered. When the renewal conversation comes around, they are weighing your invoice against a vague memory of the last twelve months.
A monthly report in their inbox changes that. Not because it dresses up mediocre service, but because it makes good service visible. When every month has a record, clients arrive at renewal with evidence — not questions.
Your team's documentation tool will not do this. It was not built for it. This is a separate layer of your client communication stack, and most MSPs building a better internal documentation setup skip it entirely.
If you are specifically looking for internal documentation software to replace IT Glue, the most commonly considered alternatives are Hudu (flat-rate pricing, clean UI, built for MSPs, popular since the Kaseya acquisition), Confluence (flexible wiki-style documentation, requires configuration to fit an MSP workflow), and IT Portal (client-facing portal with a lighter feature set than IT Glue). SharePoint is also used by some MSPs who are already deep in the Microsoft stack.
None of them send monthly client reports. That is a different category of problem entirely. If you came here looking for IT Glue alternatives and found this page, you now know Roviret is not in that category. It belongs in your stack alongside whichever documentation tool you choose, not instead of it.
We connect to your PSA and RMM via read-only API. NDA signed before any access. Supported PSAs: ConnectWise Manage, Autotask, Halo. Supported RMMs: NinjaRMM, Datto RMM, N-able. We cannot modify anything in your systems. This step takes 3 to 5 days and requires nothing from your team beyond sharing the API credentials once.
We build your branded report template. Your logo, your colors, your formatting. We map the data from your PSA and RMM to the sections of each report so every client gets data specific to their account. Reports read like they came from your company, not a third-party service.
Reports go out automatically every month. Review and approve before delivery, or we send directly to clients. Either way, nobody on your team touches a spreadsheet. When integrations change or APIs update, we handle it. Ongoing maintenance is included in the monthly rate.
Tell us your PSA and RMM. We build a fully formatted sample report in 48 hours. No system access needed. No cost.
No, and it is worth being clear about this. IT Glue stores runbooks, credentials, network diagrams, and client environment documentation for your technicians. Roviret does not do any of that. Roviret takes data from your PSA and RMM and turns it into a branded monthly report your clients receive every month. These are different tools solving different problems. If you are switching away from IT Glue because of Kaseya pricing, Hudu is the most commonly recommended alternative. Roviret belongs alongside whichever documentation tool you choose, not instead of it.
On the PSA side: ConnectWise Manage, Autotask, and Halo PSA. On the RMM side: NinjaRMM, Datto RMM, and N-able. All connections are read-only. We sign an NDA before any access and cannot modify anything in your systems. If you run a platform not on this list, get in touch and we will tell you directly whether it is in scope. We do not list platforms we cannot support.
A fully formatted PDF with four core sections: an executive summary written in plain English for the business owner, service desk performance showing ticket volume and SLA adherence, security and compliance covering threats blocked and patches applied, and backup and continuity with success rates and any failures resolved. Reports are branded to your MSP — your logo, your colors, your client's name on the cover. Each report pulls from real data specific to that client's account.
There is a one-time setup fee of $1,500 that covers API connections, data mapping, and your branded template build. After that, the monthly rate is $600 flat — covering your entire client roster regardless of how many clients you have. No per-client fees. No seat-based pricing. If you add new clients, the price does not change. The free sample has no cost and requires no system access. If the sample looks right, we walk you through the full setup from there.