BrightGauge is a powerful reporting platform. But it still requires your team to build dashboards, maintain data connections, and produce the output. Roviret is a done-for-you service. We connect to your stack and deliver a branded PDF report to every client, every month, without anyone on your team touching it.
BrightGauge is not a bad product. The dashboard builder is genuinely capable, and the ConnectWise integration runs deep. MSPs who have a dedicated ops person or a systems-minded technician can build impressive outputs with it. The problem is that most MSPs don't have that person. Or they did, and that person left. Or the dashboards were built once, never properly maintained, and now half the data connections are broken.
Self-service reporting tools operate on an assumption: that you have the internal capacity to build and sustain them. That assumption holds for larger operations with dedicated tooling staff. For most MSPs, it does not. The platform is licensed. The dashboards sit unfinished. The reports still don't go out on time, if at all.
Switching to a different self-service tool doesn't solve that problem. The gap isn't the tool. The gap is the labor. Roviret removes the labor from the equation entirely.
Get My Free Sample Report →BrightGauge is a tool your team operates. Roviret is a service that operates for you. Both produce reporting output. Only one requires ongoing internal labor to do it.
| BrightGauge | Roviret | |
|---|---|---|
| Dashboard builder | Yes | No |
| Real-time data views | Yes | No |
| Customizable dashboard layouts | Yes | No |
| ConnectWise Manage integration | Yes | Yes |
| Zero build time from your team | No | Yes |
| Automated PDF delivery to clients | No | Yes |
| No ongoing maintenance required | No | Yes |
| Fixed monthly price | Per user | $600 flat |
| Done-for-you setup included | No | Yes |
We connect to your stack via read-only API. NDA signed before any access. Supported PSA platforms: ConnectWise Manage, Autotask, Halo. Supported RMM platforms: NinjaRMM, Datto RMM, N-able. This step takes 3 to 5 days and requires nothing from your team beyond sharing API credentials. We cannot write to or modify anything in your systems.
We build your branded report template. Your logo, your colors, your client data laid out in a format a business owner can read without a tutorial. We map the right metrics for each account type so reports feel specific, not like a default export from a dashboard tool.
Reports go out automatically every month on a fixed schedule. You review and approve, or we send directly. Either way, nobody on your team builds anything. Maintenance is included — when PSA updates change API behavior, we fix it without you filing a ticket.
Tell us your PSA and RMM. We build a fully formatted sample in 48 hours. No cost. No system access needed to get started.
Yes, and some MSPs do exactly that. BrightGauge serves a different purpose: it gives your internal team real-time data views, alerting dashboards, and operational metrics. Roviret handles the client-facing output — the formatted monthly report that goes to the business owner who is not logging into any dashboard. If you have staff who rely on BrightGauge for internal visibility, keep it. Roviret handles the one job BrightGauge doesn't: producing a finished, branded report and delivering it to your clients on schedule without your team doing the work.
The full onboarding is typically completed in 30 days. That covers API connections to your PSA and RMM, data mapping for your client accounts, and building your branded report template. The $1,500 one-time setup fee covers all of this. To get a sense of what the output looks like before committing to setup, we build a free sample report in 48 hours using anonymized data from a comparable MSP — no access to your live systems required.
A formatted PDF with four sections: an executive summary written in plain English for the business owner, service desk performance showing ticket volume and SLA adherence, security and compliance covering threats blocked and patches applied, and backup and continuity with success rates and any failures resolved. The report is branded to your MSP, not to Roviret. It reads like a document your company produced, because it is.
We fix it. Maintenance is included in the $600/month retainer. When ConnectWise or another platform changes their API behavior, we handle the reconnection and data remapping on our end. You don't file a ticket or wait for a dashboard to self-heal. It is one of the core differences between a self-service tool and a done-for-you service.
Want the full picture on BrightGauge vs. done-for-you reporting? Read the longer breakdown: BrightGauge Alternative for MSP Client Reporting.